Contact Us

Before you reach out to us, please check the information below which should hopefully answer your questions!

FAQs

All customers must provide physical ID prior to entry to prove they are at least 18 years old. (NB: current or up to 6 months expired will be accepted).
We’ve all been there! Please email our team at lost@ntloft.co.uk
All emails regarding lost items will be dealt with every Tuesday. If we have confirmed possession of your item, collections can be made during these times: Wednesdays 5pm - 9pm, Fridays 5pm - 9pm, Saturdays: 5pm - 9pm.
If you would like to request a refund, or have any ticket queries, please contact your ticket provider. DICE ticket holders should contact help@dice.fm and RA ticket holders should contact https://support.ra.co/article/68-i-want-a-refund
Yes, both!
Yes we do! Every Friday and Saturday.
Check our updated opening hours here.
We occasionally close for private events, but we minimise the risk of booking cancellations by only confirming bookings less than 3 months in advance. You’re more than welcome to enquire here for the future though!
The best way to keep in the loop is via our social media pages.
Instagram
Facebook
Yes of course, please check out our Private Hire page. If you want to get in touch, please email events@ntloft.co.uk.
Of course, please check out our BOOK A TABLE/AREA page for your options and to book!
This totally depends on whether you have a booking or not, and also what time you want to enter. Everyone in the venue before 9pm gets free entry to our club events (Fridays and Saturdays)! If you arrive after 9pm, you will need to have a ticket. You can purchase them here.
For Jazz Wednesdays, it’s a little different, so check here for more information.
Walk-ins will be charged on the door as normal if we have capacity to let you in!
For Bank Holidays and Special Events, we would announce more information on our socials, so it’s always best to check there!
Our Instagram
This totally depends on the night! We play everything, including house, disco, tech etc - check out ‘What's On’ for more information.
We encourage all our guests to dress in whatever way they like! We don’t recommend flip flops or sandals, but it’s entirely up to you.
There is nearby pay by phone parking available if you need to drive to us.
If you think your music is the next big thing, please email our Music team on music@nightgroup.com
Please get in touch with us and we will be happy to help. Our email is info@ntloft.co.uk.
Yes, we have security to keep both our customers and staff safe. After 10pm, we operate a ‘pat down’ and bag search upon entry. Please be aware we do not permit any liquids into the venue, and we retain the right to refuse entry to any customer, at any time, in accordance with UK Licensing Laws.

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